EASY Parent · Support
Help for the moments that need a hand.
Start locally, add an account when you need it, and keep your care records in view. Here are the answers to the flows people ask about most.
Getting started
Core care logging works without an account. Create a local baby profile, then use Now, Log, Timeline, and Insights to keep the day in view.
Sign in when you want account-backed sync, cloud chat, or cross-device recovery. Keep test data out of support requests whenever possible.
Forgot password
On the email sign-in screen, choose Forgot password and enter the email used for your EASY Parent account. The reset link is time-limited; check your spam or promotions folder if it does not arrive shortly.
If you still cannot reset the account, email support@easyparent.cc from the account email and tell us what happened. Never send a password or a reset token.
Sync and offline records
The app keeps local records available offline. When you are signed in and online, a save writes to the device and attempts the cloud copy at the same time. If the cloud request fails, the local record remains safe and the normal retry sync can send it later.
If a record is still marked pending, keep the app online and use the sync retry action from the account or sync area.
Sign in with Apple
Choose Continue with Apple from the sign-in screen. If you use Apple's private relay email, continue using the same Apple account so the account can be recognized on the next sign-in.
Apple sign-in is optional. You can continue using the core local routine features without signing in.
Privacy and data requests
For access, correction, or deletion requests related to account data, email support@easyparent.cc from the email associated with the account. We may verify ownership before acting on a request.
Read the full policy at easyparent.cc/privacy for details about local records, cloud features, service providers, and retention.
Delete your account
In the app, open Settings, choose Account, and tap Delete account. EASY Parent sends a confirmation link to the account email; opening it permanently deletes the account and synced cloud records. Local-only records on the device are not removed.
If you cannot access the app, email support@easyparent.cc from the account email and ask for account deletion. Never send a password or a confirmation token.
Care guidance
EASY Parent provides general routine support, not medical diagnosis or emergency care. For urgent concerns or medical red flags, contact a pediatrician, urgent care, or emergency services as appropriate.